Shipping Policy

We aim to ship all orders of in stock items within 72 hours of receiving your order. Orders for made to order and custom items may take 2-3 weeks to create and will be shipped within 72 hours of completing your order.

We are in regional Qld and have limited freight companies to use. Orders ship Australia wide via Australia Post and local pickup is available for customers in the Toowoomba and Highfields regions.
We are able to send some orders via express post if requested, but this will incur an additional express postage fee in addition to the shipping fee calculated at checkout.

A tracking number will be emailed to you when your order is dispatched. If you did not receive your tracking number, please check your junk email folder and if you have not received anything, just contact us and we will forward it on to you.

Shipping Conditions

Shipping always includes a lot of variables that are mostly out of our control, especially when you have to deal with a lost package or any delivery exception. Keeping the client at ease during such occurrences might seem hard but it can easily be done through your shipping policy. All you have to do is provide them with clear directions on how to report either missing or lost goods.  Remember to include active contacts for quick follow-ups.  

Shipping Costs, Methods, and Processing Times

Whether you are shipping locally or to the rest of the world, you’ll need to be clear about shipping costs. It’s usually the first thing that customers always look for in shipping policies. This element combined with a highlight of available shipping methods as well as specific processing times, gives your customers a rough idea of what to expect to pay during check out. For more usability, you must consider providing this information in a tabulated format. This will make it very easy for your potential buyers to quickly compare and identify the best shipping method that’s both convenient and affordable, depending on their budget. Consider adding an estimated delivery period slot for each shipping method for more value.

Shipping Restrictions

Different online stores often vary in terms of shipping capacity. Including a quick highlight of your shipping restrictions on the policy, the page adds to your credibility in the eyes of potential prospects. For instance, including a list of shipping destinations in your policy enables customers to self-evaluate their area of residence based on the provided geographical restriction. 

Returns and Refunds

The majority of online shoppers are always interested in knowing more about your returns and refund policy before making a purchase. Most online store owners are continually finding it easier to highlight as part of their shipping policy since it’s the first thing that ready-to-buy customers look for. Including it in your policy makes it easier for customers to locate specific returns and exchange information that matters most to them. Some of the main essentials for this section generally include return processing timelines and refund qualification criteria. Ideally, this information guarantees value for money and gives customers peace of mind even before they place an order.

International Shipping

If you’re serving customers from all over the world, you must include a clear statement about international shipping. This section mainly includes details about freight partners responsible for handling foreign shipments, custom taxes, import duties, and who’ll be paying the additional shipping fees.

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